Support

How does Optelec Support work and what can we do for you?

Method

We also take care of your aids if they unexpectedly malfunction or break. From minor repairs to troubleshooting: we ensure that your tools are in perfect condition and therefore always quickly deployable.

If possible, we carry out minor repairs on site at your location, so that the aid is out of use for as short a time as possible. For larger repairs, we always consult with you first. If necessary, you will receive a replacement aid.

In the event of a malfunction or a question about the use of the tool, please contact our support staff: 1-800 665 3005

Available on working days: from 08:30 AM to 4:30 PM. Or take a look at frequently asked questions and tips page.

You can also send an email to the support department using the form below:

For large products, we will make an appointment to collect the product or repair it on-sight. We will contact you for this.

Guarantee

All of our products come with a minimum 2 year manufacturer guarantee.