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Contact Optelec

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  • Contact form

    We aim to respond within 2 working days.

    Send us the message below

  • Via telephone

    Available on weekdays from 08:00 AM to 4:30 PM

    Phone number: 1-800-665-3005

  • Visit our demo room

    An appointment to visit to our demo room is required, please call 1-800-665-3005

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Frequently Asked Questions

  • Shipping and delivery

    What is the delivery time?

    The delivery time for in-stock, small products such as a optical magnifiers and portable video magnifiers is 5 days.

    For larger products such as a video magnifier, reading device or braille reading line, we will make an appointment with you to deliver this product to you.

    For work and study places, you will always be contacted first about the method of delivery and installation.

  • Can I try a product?


    Optelec offer a 14 day money back guarantee on all of our products. You can then experience it in your own environment and decide whether the aid is suitable for you. If you are still unsure we offer free, no obligation home demonstrations. Click on the button below to arrange this.

    Interested in receiving an in-home, no obligation product demonstration from an authorized Optelec distributor?

    Free home demo

  • Returns

    For a small product, such as a hand magnifier, you can contact our support on 1-800-665-3005. They will give you a returns number. Please send all products back to:

    Optelec Canada, 1812 Boulevard Marie-Victorin, Longueuil, Quebec,

    Longueuil,

    Quebec, J4G 1Y9

    For a larger product, such as a video magnifier, you can contact our sale department on 1-800-665-3005.

  • Service and warranty

    All of our products have a minimum 2 year warranty. If you need help with a product please contact us by clicking on the button below.

Optelec enriches lives with simple and effective solutions

  • Personal approach

    We treat each customer with personal attention and ensure that unique needs and desires are at the heart of creating the perfect solution

  • Expert support

    English- and French-speaking expert support. Optelec is at your service with guidance, advice and technical support

  • Accessible to all

    We develop user-friendly products that make everyday life easier for people with visual challenges

  • Reliability and quality

    Carefully designed products and encouragement of reuse

  • Tailor-made solutions

    Get the most out of your vision with perfectly fitting solutions

  • Expertise and knowledge

    With more than 45 years of experience and in-depth knowledge of the latest technologies, we help visually impaired and blind people in their self-sufficiency

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